Privacy Policy

1. Who we are

This website is run by NB Glass, 178 Trade Center Drive, New Braunfels, TX 78130 (“NB Glass”, “we”, “us”). This policy explains how we handle personal information collected through this website and when you contact us. By using this site, you agree to this policy.

2. Information we collect

Information you give us. When you request an estimate, fill in a form, call, text or email us, we may collect:

• Your name, phone number and email address
• The service you are interested in and details about your project
• Your street address and city, if you share them
• Photos you upload of your space or glass
• How you prefer to be contacted, and anything else you choose to tell us
• A review you send us, with your name and city if you give them

Information collected automatically. Like most websites, our site may collect basic technical information such as your browser type, device, pages visited, the site that referred you and an approximate location based on your IP address. This is collected through cookies and similar tools. See section 5 below.

3. How we use your information

• To respond to your request and contact you about your estimate or project
• To schedule measurements, installs and service visits
• To prepare quotes, invoices and records of work
• To answer questions and provide customer support
• To understand how our website is used so we can improve it
• To keep our site secure and to meet legal obligations

4. How we share information

We do not sell your personal information. We may share it only:

• With service providers who help us run our business and website (for example website hosting, email, form handling or analytics), who may use it only to provide those services to us
• When required by law, or to protect the rights, property or safety of NB Glass, our customers or others
• As part of a business sale or transfer, in which case this policy would continue to apply to your information

5. Cookies and analytics

We may use cookies and similar technologies to remember your preferences and to measure site traffic. You can set your browser to refuse cookies or to warn you when they are sent. Some parts of the site may not work as well without them. More detail is in our .

6. Calls, texts and emails

If you give us your phone number or email, we will use it to reply to your request and to contact you about your project. Message and data rates from your carrier may apply to texts. You can ask us to stop texting or emailing you at any time by replying STOP to a text, or by contacting us using the details below.

7. How long we keep information

We keep personal information only as long as we need it for the purposes above, including keeping records of quotes and completed work, and to meet legal, tax or accounting requirements.

8. How we protect information

We use reasonable administrative, technical and physical safeguards to protect the information we hold. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. We will respond within a reasonable time and as required by applicable law. We may need to confirm your identity first.

10. Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

11. Links to other websites

Our site may link to other websites, such as social media pages or map services. We are not responsible for the privacy practices of those sites. Please review their policies.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.

13. Contact us

Questions about this policy or your information? Contact us: